How to organise a stress-free self check-in

From the key box code to access instructions, learn to write clear steps that cut down calls and messages.

A self check-in works when the guest never has to guess. Every doubt becomes a phone call, usually late in the evening.

The five things to write down

The exact street address plus a landmark ("blue door, left of the bakery").
The building or gate code, then the door code, in the order they are used.
Where the key box is, and how to close it again.
What to do if a code fails — one phone number, clearly labelled.
The check-in window, so guests know when the flat is ready.

Write steps, not paragraphs

Numbered steps beat long prose. One action per step, in the order the guest performs it, with a photo whenever a detail is hard to describe.

Keep a short reassurance note at the end: guests who know someone is reachable call far less often.

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