This Refund Policy applies to subscriptions and payments for Zoguest services sold by Zakaryae Alaoui and processed by our online reseller, Paddle.com.
1. 30-day money-back guarantee
We want you to be happy with Zoguest. If you are not satisfied with your subscription, you can request a full refund within 30 days of your original order date. This applies to your first purchase and to any plan upgrade that you later decide is not right for you.
2. How to request a refund
Refunds are processed by Paddle, our Merchant of Record. To request a refund, you can either:
- Visit paddle.net and use Paddle's self-service refund request process.
- Email us at contact@zoguest.com with your Paddle order reference and the reason for the refund. We will forward your request to Paddle or provide instructions on how to complete the request.
3. Refund timing
Approved refunds are usually returned to your original payment method within 5–10 business days, depending on your bank or payment provider.
4. Subscription cancellation
You can cancel your subscription at any time from your Zoguest account settings. Cancelling stops future charges but does not automatically refund prior charges. Refund requests for past charges must be submitted within the 30-day money-back period.
5. Exceptions
Refunds do not apply to usage that clearly violates our Terms of Service (e.g., fraud or abuse). We reserve the right to refuse a refund request if we determine that the request is abusive or made in bad faith.
6. Paddle's role
Paddle is the Merchant of Record for all Zoguest orders. Paddle's own refund policy and buyer terms may also apply. You can review them at https://www.paddle.com/legal/refund-policy and https://www.paddle.com/legal/checkout-buyer-terms.
7. Contact
If you have any questions about refunds, please contact us at contact@zoguest.com.